dbok's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict security processes.
1 Introduction & Scope
This privacy policy ("Policy") applies to the dbok platform and all associated services. When you use the dbok website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy.
We believe you should have full control over your personal information. That is why we are being transparent — about what data we collect, why we collect it, how we use it, and how we keep it safe.
This Policy has been created with users in Bangladesh in mind. For any changes, we will publish updates on this page and notify you by email about important changes.
This policy was last updated. For any questions, contact our support team: [email protected]
2 Information We Collect
We collect several types of information to ensure a safe, fair, and responsible environment on the dbok platform.
2.1 Information You Provide Directly
Information you provide directly to us when you create an account or use our services:
- Full name and date of birth (for age verification — only those aged 21 or above may use the service)
- Email address and mobile number (for communication and security verification)
- Bangladeshi National ID or passport details (for identity verification)
- Current address
- Payment details — bKash, Nagad, Rocket, or bank transfer account information
- Content of messages sent via live chat and email
2.2 Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device type
- Browser type and operating system
- Date and time of access to the platform (Bangladesh Standard Time, UTC+6)
- Which pages were visited and how long was spent on them
- Information collected through cookies and similar tracking technologies
2.3 Gaming Activity Information
To ensure responsible gaming and maintain platform security, we store the following information:
- Deposit and withdrawal amounts and times
- Gaming history and betting details
- Records of bonus and promotion usage
- Self-exclusion or limit-setting requests
3 Purpose of Data Use
dbok uses your information only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Registering accounts and verifying identity
- Processing deposit and withdrawal transactions
- Ensuring secure payments via bKash, Nagad, Rocket, and bank transfer
- Managing bonuses and promotional offers
- Providing VIP programme benefits
3.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts
- Detecting and investigating suspicious transactions
- Preventing the operation of multiple accounts
- Ensuring age verification (blocking access for those under 21)
3.3 Responsible Gaming Support
- Monitoring unusual gaming behaviour and providing assistance
- Applying limits and self-exclusion as requested by the user
- Directing problem gamblers toward professional support
3.4 Customer Support
Our 24/7 live chat and email support team may need to view your account information to resolve your issues quickly. This access is strictly limited to support purposes.
3.5 Platform Improvement
By analysing user experience, we work to make the dbok platform easier, faster, and more effective. This analysis is always conducted in aggregated or anonymous form.
4 Sharing Information with Third Parties
dbok never sells or rents your personal information. However, information may be shared in limited ways in specific circumstances:
4.1 Payment Processors
The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. This sharing is conducted entirely through secure encrypted channels.
4.2 Technology and Service Providers
We work with trusted technology partners to operate the platform — such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.), cloud hosting services, and cybersecurity specialists. These partners may only use information for their designated tasks.
4.3 Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we will make every effort to notify you as much as possible.
We never provide your information to marketing companies, advertisers, or unrelated third parties.
5 Cookies and Tracking Technologies
The dbok platform uses cookies and similar technologies. Cookies are small text files stored in your browser that make your visit easier and more personalised.
5.1 Essential Cookies
These are required for the platform's basic functionality — such as maintaining login sessions and security verification. They cannot be disabled.
5.2 Functional Cookies
Used to remember your preferences — such as language selection and layout preferences. These make your experience more convenient.
5.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the platform are used most. No individual can be identified from this information.
You can manage cookies in your browser settings. However, please note that disabling certain cookies may cause issues with some platform features.
6 Data Security Measures
dbok follows industry-leading technology and processes to protect your personal information.
- SSL Encryption: All data exchanged between your browser and our servers is protected by high-grade SSL/TLS encryption.
- Data Encryption: Sensitive information stored on our systems — particularly payment and identity-related data — is kept in encrypted form.
- Access Control: Only authorised staff can view the information necessary for their designated responsibilities.
- Regular Security Reviews: Regular security reviews are conducted to identify and address potential vulnerabilities.
- Two-Factor Verification: Additional verification is in place for logins and large transactions to protect accounts.
In the event of a security breach, we will notify affected users as quickly as possible and provide guidance on the necessary steps to take.
7 Data Retention Period
dbok retains your information only for as long as necessary.
- Active Accounts: All information required to provide the service is retained for as long as the account remains active.
- Transaction Records: Financial transaction records must be retained for a set period as required by law.
- Closed Accounts: When an account is closed, personal information is securely deleted; however, limited information may be retained for a set period for fraud prevention and legal compliance.
- Self-Exclusion Records: Self-exclusion information is retained for an extended period to ensure responsible gaming.
8 Your Rights
As a dbok user, you have the following rights over your own information:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your data.
8.2 Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Basic account information can be changed directly in your profile; for changes to identity document details, please contact our support team.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or fraud prevention needs.
8.4 Right to Data Portability
You may request your personal information in a structured, machine-readable format.
8.5 Right to Object to Processing
In certain specific cases, you may object to the processing of your information. However, this right may not apply to processing that is essential for service delivery.
To exercise any of the above rights, email us at [email protected]. Our team will respond to your request as quickly as possible.
9 Protection of Minors
dbok strictly prohibits services for those under the age of 21. We verify age at registration, and if it is confirmed that an account holder is a minor, that account will be closed immediately and any collected information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10 Policy Changes
We may update this privacy policy from time to time. If there are any significant changes, we will inform you in the following ways:
- By noting the date of the latest update on this page
- By sending a notification to your registered email address
- By displaying a notification after you log in to the platform
Continued use of the platform after changes are made will be taken as acceptance of the new policy. If you do not accept the changes, you may request that your account be closed.
Privacy Contact
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team.